If, for any reason, you are unsatisfied with your purchase, we are pleased to offer our customers 10 days after purchase to exchange or receive store credit on the returned items.
All items must be unused and have original packaging and tags attached.
All custom furniture & window covering orders, floral, greenery, live plants and items 20% off or more are final sale.
Non custom furniture that is returned due to non-damage or defect related reasons will be subject to a 20% restocking fee.
Shipping/delivery fees are final sale, and non-refundable.
Simone & Ivy is proud to offer shipping on all Home Decor, Marketplace & Gift items online across Canada! Furniture, Wall Decor & Mirrors, Rugs and Lighting are available for local delivery or in store pick up only.
Our retail store and warehouse is located in Alberta, Canada. Applicable taxes to the province the items are being shipped to will be charged. We do not ship to PO boxes.
Most in-stock items will be shipped in 2-3 days from our local warehouse in Edmonton. Shipment of pre-ordered items will vary between 4-16 weeks.