Return and Exchange Policy

Return/Exchange Policy

If, for any reason, you are unsatisfied with your purchase, we are pleased to offer our customers 10 days after purchase to exchange or receive store credit on the returned items.
All items must be unused and have original packaging and tags attached.
Shipping/delivery fees are final sale, and non-refundable.

Final Sale Items

All floor models or any items receiving discount of, or greater than 20% are a final sale. We do not offer price adjustments on previously purchased items.
Due to sanitary concerns, we do not accept returns or exchanges of the following items – bedding (duvet covers, sheet sets, pillows cases, etc.), towels (face, hand, bath, Turkish, etc.), bath products (soaps, lotions, oils, bath salts, etc.).

We are unable to accept hardwired lighting including pendants and sconces due to the nature of the product and its components.
All custom orders, including blinds, shades, shutters, draperies, custom upholstery and furnishings are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale.

Manufacturing Defects

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.

Return and Exchange Procedure

Option #1 – Return In-Store

Exchanges and credits can be processed in-store at 580 St. Albert Trail, St. Albert, Alberta. Any taxes charged will be refunded in accordance with the items returned. Shipping, handling & delivery charges are non-refundable.

Option #2 – Return by Mail

We will issue a store credit or exchange once we receive the item back to our warehouse with a valid receipt or packing slip, unused and in its original packaging. A store credit card will be mailed to you within one week of the return being processed. Mailed store credits can be used in store, or for future online purchases.

Please email us at hello@simoneandivy.ca within the first 10 day of receiving your purchase, prior to return shipping for approval. Return shipping cost is the customer’s responsibility.
We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

Online Shopping

We hope you love your pieces as much as we do! Ordering online can be a bit tricky especially with investment pieces.

Need a hand? Let us help you. EMAIL us at hello@simoneandivy.ca to inquire for more information on pieces you are unsure about.
Questions?

Please contact us and we will be happy to help!
Email hello@simoneandivy.ca, or call our team at 587-805-2414.

Thank you for shopping at Simone & Ivy, we truly appreciate your support.