Return Policy

We offer our customers a 10 day exchange or store credit if for any reason they are unsatisfied with their purchase.

All items must be unused and have original tags attached.

Final Sale Items

All floor models, clearance items, or any items receiving a 20% or more discount are a final sale, and we do not offer price adjustments on previously purchased items..

Due to sanitary concerns, we do not accept returns or exchanges of the following items – bedding (duvet covers, sheet sets, pillows cases, etc.), towels (face, hand, bath, Turkish, etc.), bath products (soaps, lotions, oils, bath salts, etc.).

We do not accept return of any large items including sofas, arm chairs, coffee tables, console tables, art, bookshelves, sideboards, media units, dining tables, counter stools.

Nor do we accept hardwired lighting including pendants and sconces due to the nature of product and its components.

Custom Orders

All custom orders, including blinds, shades, shutters, draperies, custom upholstery and furnishings are made to suit your unique taste and specifications. For this reason; all custom orders will be a final sale.

Manufacturing Defects

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.

Online  Shopping

We hope you love your pieces as much as we do! Ordering online can be a bit tricky especially with investment pieces.

Need a hand? Let us help you.  EMAIL us at hello@simoneandivy.ca to inquire for more information on pieces you are unsure about.

Online Shopping Return Policy

Please email us at hello@simoneandivy.ca within the first 10 day of receiving your purchase, prior to return shipping for approval. Return shipping cost is the customer’s responsibility.

We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.

 

Thank you for shopping at Simone & Ivy, we truly appreciate your support.