Shipping and Delivery

Shipping

Simone & Ivy is proud to offer shipping on most items online across Canada!
Our retail and warehouse is located in Alberta. Canada, and will charge taxes applicable to the province the items are being shipped to. We do not ship to PO boxes.

Lead Times

Most decor items are stocked in our local warehouse, and shipped 2-3 days from the time of order.
Lighting, furniture, rugs and large art may ship directly from the manufacturer to you. Each item and manufacturers have specific shipping lead times. Once you place an order we’ll contact you within 48hrs to give you an approximate lead time. Once your items have shipped you’ll receive a tracking number where you’ll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates. Items with longer lead times like made to order art and some lighting has the approximate lead times listed in the product description.

Standard Delivery

Please note orders placed online provide standard doorstep delivery only. Meaning the delivery drivers do not enter the home or assemble the furniture. If you live in a building it would be brought into the lobby and no further.
Please make sure you are comfortable to move the item into its final placement, and you are able to perform light assembly if necessary (depending on product).

Delivery

White glove service is available in most areas and includes unpacking, minor assembly and garbage removal. Additional charges may apply for rural locations, buildings or or any other complex deliveries. Please contact us with any questions!