Shipping & Delivery

We offer shipping across Canada on most eligible standard-size items, including home décor, gifts, lifestyle products and rugs. Some fragile or oversized items may not be eligible for standard shipping.

Due to the uncertainty surrounding import duties and tariffs, we are currently unable to ship to the United States.

Processing & Lead Times

Most in-stock online orders ship from our St. Albert store within 1-3 business days. Once your order is on its way, you will receive an email with tracking information.

Custom, made-to-order and vendor-ordered items have an average lead time of approximately 6-10 weeks. Lead times vary by product and vendor and are estimates only.

Our Client Care Team will contact you when additional lead-time or delivery information is available.

Standard Shipping Rates

We do not build shipping costs into our retail prices and absorb as much of the cost as possible to offer the following rates:

• Eligible standard-size orders shipping within Canada: $20
• Smeg products shipping within Canada: $40
• Standard rugs shipping within Canada: $40
• Loloi rugs shipping within Canada: FREE

If an order includes a rug and additional items, both the applicable rug shipping fee and the $20 standard shipping fee may apply. Loloi rugs remain eligible for free shipping; however, standard shipping charges may still apply to other items in the same order.

Some fragile, oversized or remote-destination orders may require a personalized shipping quote.

Rug Shipping

Most rugs arrive within two to three weeks. Our Client Care Team will contact you within two business days of your order with an estimated delivery timeline when additional information is available.

Colours and textures may vary from how they appear online. We recommend viewing an available sample before ordering whenever possible.

Special-order rugs that were not in stock at the time of purchase and were ordered specifically for the client are final sale.

Shipping Addresses & Carrier Requests

Please review your shipping address carefully before submitting your order. We may be unable to redirect an order after it has been dispatched, and additional carrier fees may apply.

If your order must be shipped using a specific carrier—for example, Canada Post for a PO box—please include a note at checkout or email hello@simoneandivy.ca immediately after placing your order. Carrier requests cannot be guaranteed.

Each order may be shipped to only one address. Separate orders must be placed when shipping items to multiple addresses.

Missing, Damaged or Refused Shipments

Shipping or delivery damage must be reported within 48 hours. Please retain the original packaging and email hello@simoneandivy.ca with your order number and clear photos of the item, packaging and damage.

Please accept damaged shipments whenever possible. Refusing a shipment without direction from Simone & Ivy may delay the claim process and result in additional charges.

Missing packages must be reported within 30 days of the expected delivery date or latest tracking update. Once tracking confirms delivery to the address provided, Simone & Ivy is not responsible for subsequent theft or loss; however, we will assist with a carrier claim whenever possible.

Local Delivery for Oversized Items

We offer curbside and white glove delivery for oversized items within our local delivery area. Oversized items may include furniture, lighting, mirrors, artwork and rugs.

Our standard local delivery area extends up to 50 km from our store. Deliveries beyond this area are charged an additional $30 per 10 km and require advance approval.

Curbside Delivery

Curbside Delivery brings your order to your curb, driveway or building lobby. Our team does not enter the home, unpack items or provide assembly.

The client is responsible for arranging adequate help to move the items indoors.

Curbside Delivery includes up to three large items. Additional items are $10 each.

• St. Albert, Sturgeon County and Morinville: $100
• Edmonton and Sherwood Park: $150
• Fort Saskatchewan, Legal, Ardrossan, Leduc, Beaumont, Nisku, Devon, Acheson, Spruce Grove and Stony Plain: $200

Additional charges may apply for rural properties, difficult access, apartment or condo buildings, large orders or deliveries requiring additional time or coordination.

White Glove Delivery

White Glove Delivery includes placement in the room of your choice, unpacking, minor assembly and removal of packaging.

This service does not include moving or removing existing furniture, extensive assembly, installation or mounting unless arranged in advance.

White Glove Delivery includes up to three large items. Additional items are $25 each.

• St. Albert, Sturgeon County and Morinville: $250
• Edmonton and Sherwood Park: $300
• Fort Saskatchewan, Legal, Ardrossan, Leduc, Beaumont, Nisku, Devon, Acheson, Spruce Grove and Stony Plain: $350

Additional charges may apply for rural properties, difficult access, apartment or condo buildings, large orders of eight or more pieces, or deliveries requiring additional time, coordination or complexity.

Oversized Delivery Outside Our Local Area

Delivery options for oversized items outside our local delivery area vary by item and destination. Many of our vendors offer direct shipping, and we may be able to arrange delivery through one of our shipping partners.

Please email hello@simoneandivy.ca before ordering to confirm availability and receive a personalized shipping quote.

Local Pickup

We offer free local pickup from our St. Albert store or warehouse. Our Client Care Team will confirm when and where your order is ready for pickup.

Warehouse pickups are by appointment only. Clients must bring adequate help and an appropriate vehicle to safely transport their items. Our team may assist when available but cannot guarantee loading assistance.

Items should be unpacked and inspected as soon as possible after pickup. Damage must be reported within 48 hours. Damage caused during transportation, handling or assembly by the client or another third party is not considered shipping or manufacturer damage.

Pickup & Storage Timeline

Pickup or delivery must be arranged within 14 days of being notified that an order is ready.

After 14 days, a storage fee of $95 per week may apply. Orders may be held for a maximum of six months.

After six months, unclaimed items may be released back into inventory. Any store credit issued for an unclaimed order will be at Simone & Ivy’s discretion.

Taxes

Our retail store and warehouse are located in Alberta, Canada. Applicable sales taxes are charged based on the province or territory to which the order is shipped.

Questions?

For shipping availability, delivery arrangements or a personalized quote, please contact us. We’re always happy to help.

Email: hello@simoneandivy.ca
Phone: 587-805-2414